A widely used approach to achieving service level objectives for a software system (eg, an
email server) is to add a controller that manipulates the target system's tuning parameters …

Feedback performance control in software services Page 1 Software systems are becoming
larger and more complex. At the same time, they are being de- ployed in applications where …

Service management has been a hot topic in the research community for the last couple of
years. However, due to the complexity of this research area, no commonly accepted …

Network Management FundamentalsA guide to understanding how network management
technology really worksAlexander Clemm, Ph. D. Network management is an essential …

Policy-based management provides a means for IT systems to operate according to
business needs. Unfortunately, there is often an" impedance mismatch" between the policies …

A policy-based management system is only really useful if it allows not only high level
description of abstract policy, but also enables such policy to be refined and eventually …

Service providers typically define quality of service problems using threshold tests, such as"
are HTTP operations greater than 12 per second on server XYZ?" This paper explores the …

The explosion of traffic over data communications networks has resulted in a growing
demand for Quality of Service (QoS) techniques to ensure network reliability, particularly in …

Controlling the timing performance of a network server is a challenging problem. This paper
presents a Queueing Model Based Feedback Control approach to keep the timing …

In the past, enterprise resource planning systems were designed as monolithic software
systems running on centralized mainframes. Today, these systems are (re-) designed as a …