A decision support model for identification and prioritization of key performance indicators in the logistics industry

B Kucukaltan, Z Irani, E Aktas - Computers in Human Behavior, 2016 - Elsevier
Performance measurement of logistics companies is based upon various performance
indicators. Yet, in the logistics industry, there are several vaguenesses, such as deciding on …

A framework for designing the balanced supply chain scorecard

JH Park, JK Lee, JS Yoo - European Journal of Information …, 2005 - Taylor & Francis
Abstract Effective measurements of Supply Chain Management (SCM) in the context of the
Balanced Scorecard (BSC) have become more important. In the existing SCM performance …

A knowledge-based system for overall supply chain performance evaluation: a multi-criteria decision making approach

SA Khan, A Chaabane, F Dweiri - Supply Chain Management: An …, 2019 - emerald.com
Purpose Existing supply chain (SC) performance models are not able to cope with the
potential of intensive SC digitalisation and establish a relationship between decisions and …

Generic balanced scorecard framework for third party logistics service provider

R Rajesh, S Pugazhendhi, K Ganesh, Y Ducq… - International Journal of …, 2012 - Elsevier
To provide valuable support for successful decision-making, managers needs a balanced
set of financial and non-financial measures that represent different requirements, strategic …

Performance measurement in supply chain entities: balanced scorecard perspective

A Chia, M Goh, SH Hum - Benchmarking: An International Journal, 2009 - emerald.com
Purpose–The purpose of this paper is to empirically examine what senior supply chain
executives measure and how they perceive performance measurement from a balanced …

Performance measurement of supply chain management using the analytical hierarchy process

R Bhagwat, MK Sharma - Production planning and control, 2007 - Taylor & Francis
Performance measurement of supply chain management (SCM) is a rapidly growing multi-
criteria decision-making problem owing to the large number of factors affecting decision …

Performance measurement and metrics in supply chains: an exploratory study

W Piotrowicz, R Cuthbertson - International journal of productivity and …, 2015 - emerald.com
Purpose–The purpose of this paper is to explore the approaches and metrics used to
measure supply chain (SC) performance, and to understand the relative perceived …

Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making-text mining …

SP Singh, A Adhikari, A Majumdar, A Bisi - Transportation Research Part E …, 2022 - Elsevier
Since its inception, the third party logistics (3PL) industry has remained an area of interest
for academicians and practitioners. The existing literature mostly focuses on single multi …

An integrated BSC‐AHP approach for supply chain management evaluation

MK Sharma, R Bhagwat - Measuring business excellence, 2007 - emerald.com
Purpose–The purpose of this paper is to develop an integrated balanced scorecard (BSC)
analytical hierarchy process (AHP) approach for supply chain management (SCM) …

MCDM applications in logistics performance evaluation: A literature review

KC Chejarla, OS Vaidya… - Journal of Multi‐Criteria …, 2022 - Wiley Online Library
This paper presents a literature review of performance evaluation of logistics, and the use of
multi‐criteria decision‐making methods (MCDM) in this area. For this purpose, we covered …