Related US Application Data (60) Division of application No. 1 1/929,075, filed on Oct. 30,
2007, which is a continuation of application No. 09/553,337, filed on Apr. 20, 2000, which is …

Related US. Application Data now Pat. No. 5,694,546, said application No. 09/553, 337 is a
division of application No. 08/982,157,? led on Dec. 1, 1997, now Pat. No. 6,125,388, which …

BACKGROUND With the rapid advance of computer technology expand ing the practical
application of personal computers, coupled with a near-quarterly reduction in computer …

0002 1. Field of the Invention 0003. The invention relates to the field of electronic com
merce, and more particularly to the field of electronic mar ketplaces for the sale of services …

A variety of methods and systems are offered by the present invention for a user to access
an online reservation system which offers the ability to book appointments for services with …

(56) References Cited An apparatus and method for online advice customer rela US
PATENT DOCUMENTS tionship management are described. The method includes the …

US20100076810A1 - Method and system for an online reservation system for services
selectable from multiple categories - Google Patents US20100076810A1 - Method and system …

(21) Appl. No.: 09/405,807 A method and system is provided that operates as an 1-1.
intelligent intermediary between online consumers and pro (22) Filed: Sep. 24, 1999 viders …

The present invention provides a method of Internet real-time customer service, including
the steps of: providing an online customer service system connected to Internet; providing an …

An on-line communications service allows a plurality of service providers to provide services
to respective groups of subscribers, with the on-line service from each provider being …