Purpose The purpose of this article is to highlight the relevance of the factors that influence
the satisfaction of e-commerce consumers in Romania and Moldova. The study aims to …

Purpose–The purpose of this paper is to validate empirically the impact of seven literature‐
based constructs on customer satisfaction using a sample from the Greek online shopping …

Customer satisfaction in e-commerce directly depends on diverse dimensions of logistics
services. In the market, there is a constant dilemma which logistics service dimensions affect …

The purpose of this research is to analyse e-customer satisfaction, the factors affecting it and
the impact of the economic crisis on it. The research examines 350 e-commerce websites …

Consumer satisfaction with online shopping is directly dependent on a number of factors.
There is a constant dilemma in the market related to the question which online shopping …

Purpose The purpose of this paper is to present the results of surveys conducted in the field
of level of e-commerce services quality. The criteria of quality of e-commerce services were …

The aim of this paper is threefold: first to explore the factors that significantly and positively
affect the adoption of e-commerce in SMEs; second, to determine the factors that hinder the …

The aim of this research is to find out what factors affect consumers in the context of
electronic commerce, also to see the relationship between e-satisfaction and e-loyalty. As …

In this modern era, people have a desire for something very diverse, and to fulfill this desire
Shopee is here to answer existing problems. Basically, customer satisfaction is a sign of the …

Over the last year, there has been a significant shift in online shopping caused by the Covid-
19 pandemic. This change manifests itself primarily in the fact that already 73% of Polish …