Production incidents in today's large-scale cloud services can be extremely expensive in
terms of customer impacts and engineering resources required to mitigate them. Despite …

Cloud providers use automated watchdogs or monitors to continuously observe service
availability and to proactively report incidents when system performance degrades. Improper …

Cloud services have become the backbone of today's computing world. Runtime incidents,
which adversely affect the expected service operations, are extremely costly in terms of user …

The management of cloud service incidents (unplanned interruptions or outages of a
service/product) greatly affects customer satisfaction and business revenue. After years of …

This paper presents an empirical analysis of cloud incidents reported in the Cloutage. org
database. The trend, causes, and impact of three types of incidents, namely, Outage …

Root Cause Analysis (RCA) of any service-disrupting incident is one of the most critical as
well as complex tasks in IT processes, especially for cloud industry leaders like Salesforce …

In cloud service systems, customers will report the service issues they have encountered to
cloud service providers. Despite many issues can be handled by the support team …

Cloud incidents (service interruptions or performance degradation) dramatically degrade the
reliability of large-scale cloud systems, causing customer dissatisfaction and revenue loss …

Incidents and outages dramatically degrade the availability of large-scale cloud computing
systems such as AWS, Azure, and GCP. In current incident response practice, each team …

In large-scale cloud systems, unplanned service interruptions and outages may cause
severe degradation of service availability. Such incidents can occur in a bursty manner …