Building trust in m‐commerce: contributions from quality and satisfaction

Y Shao Yeh, YM Li - Online Information Review, 2009 - emerald.com
Purpose–Mobile commerce (m‐commerce) represents a new area of business opportunity.
Past research has often focused on customer acceptance and its antecedents, rather than …

A structural model of customer satisfaction and trust in vendors involved in mobile commerce

NM Suki - International Journal of Business Science & Applied …, 2011 - econstor.eu
The purpose of this paper is to provide an explanation of factors influencing customer
satisfaction and trust in vendors involved in mobile commerce (m-commerce). The study …

A meta-analysis of antecedents and consequences of trust in mobile commerce

S Sarkar, S Chauhan, A Khare - International Journal of Information …, 2020 - Elsevier
Awareness of antecedents and consequences of trust in m-commerce can enable m-
commerce service providers to design suitable marketing strategies. Present study …

A qualitative investigation on consumer trust in mobile commerce

K Siau, H Sheng, F Nah… - International Journal of …, 2004 - inderscienceonline.com
Mobile commerce represents a significant development in e-commerce, offering
accessibility, ubiquity, mobility, and localisation to users. Despite the potential of mobile …

Interpreting dimensions of consumer trust in e-commerce

SC Chen, GS Dhillon - Information technology and management, 2003 - Springer
Consumer trust in an Internet vendor is an issue commanding ever more attention. Based on
an extensive review of literature, this paper proposes dimensions of trust in an Internet …

Increasing customer trust towards mobile commerce in a multicultural society: A case of Qatar

E Al-Khalaf, P Choe - Journal of Internet Commerce, 2020 - Taylor & Francis
Mobile commerce, which is a relatively new channel for business, is revolutionizing the
global marketplace. In Qatar, the average annual consumer expenditure is impressive …

[HTML][HTML] The effects of trust transference, mobile attributes and enjoyment on mobile trust

CJ Giovannini, JB Ferreira, JF Silva… - BAR-Brazilian …, 2015 - SciELO Brasil
Trust is essential in building relationships. In mobile commerce, as in electronic commerce,
trust is even more valuable given the absence of human contact and direct observation of …

[HTML][HTML] Do we need trust transfer mechanisms? An m-commerce adoption perspective

JJ Sim, SH Loh, KL Wong, CK Choong - Journal of Theoretical and …, 2021 - mdpi.com
This study aimed to provide a comprehensive analysis of the factors that determine and
shape consumers' behavioral intention to adopt mobile commerce (m-commerce). By …

Role of transfer-based and performance-based cues on initial trust in mobile shopping services: a cross-environment perspective

S Yang - Information Systems and e-Business Management, 2016 - Springer
Building initial trust with consumers is critical for e-retailers. Drawing on the elaboration
likelihood model, this study examines the factors affecting initial trust in mobile shopping …

Understanding trust in ms-commerce: The roles of reported experience, linguistic style, profile photo, emotional, and cognitive trust

LY Leong, TS Hew, KB Ooi, AYL Chong… - Information & …, 2021 - Elsevier
This paper examines what influences trust in mobile social commerce environment. Drawing
on trust-based acceptance model (ie cognitive and emotional trust) and online review …