Background Amidst increased pressures on General Practice across England, the
receptionist continues to fulfil key administrative and clinically related tasks. The need for …

Background General practice receptionists fulfil an essential role in UK primary care,
shaping patient access to health professionals. They are often portrayed as powerful …

INTRODUCTION The care work of general practice receptionists has received limited
research attention, despite receptionists position at the beginning of patients' journeys in …

Introduction The need to cope with an increasingly ageing and multimorbid population has
seen a shift towards preventive health and effective management of chronic disease. This …

In their role as gatekeepers, medical receptionists in general practice control access to
primary health care. The prioritisation and triage work that medical receptionists do is often …

The contributions of the receptionist in general practice are overlooked. General practice in
England faces unprecedented demand, and the receptionist is critical in meeting these, as …

Background The receptionist is pivotal to the smooth running of general practice in the UK,
communicating with patients and booking appointments. Aim The authors aimed to explore …

Introduction In care settings across the globe non-clinical staff are involved in filtering
patients to the most appropriate source of care. This includes primary care where general …

Receptionists are employed as administrative assistants, but in Community Health Centres,
especially rural ones, they are the first step in service delivery, the intake system. This has …

BACKGROUND: Although there is some published work acknowledging that the general
practice receptionist's role is both important and difficult, receptionists' own views have rarely …