Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers' behavioral intentions

R Cai, XY Leung, CGQ Chi - International Journal of Hospitality …, 2022 - Elsevier
This study aims to reveal customers' perceptions and intentions towards the emerging
disruptive restaurant business model of ghost kitchens. Through the theoretical lens of …

Illuminating the dark kitchen business model-A knowledge-based perspective from the supply-side

OTK Vu, AD Alonso, TD Tran, GJ Nicholson - Journal of Hospitality and …, 2023 - Elsevier
While the dark kitchen model is becoming more prominent, its research potential remains
underdeveloped, including an understanding based upon the knowledge and experience of …

The effects of luxury restaurant environments on diners' emotions and loyalty: Incorporating diner expectations into an extended Mehrabian-Russell model

A Chen, N Peng, K Hung - International Journal of Contemporary …, 2015 - emerald.com
Purpose–This paper aims to examine diners' luxury restaurant consumption behavior by
incorporating diner expectations into a modified Mehrabian–Russell model. Consumers …

Green practices in upscale foodservice operations: Customer perceptions and purchase intentions

RB DiPietro, Y Cao, C Partlow - International Journal of …, 2013 - ingentaconnect.com
Purpose‐The purpose of this paper is to investigate customers' perceptions and purchase
intentions related to green practices in an upscale, green certified restaurant, on a university …

What is a dark kitchen? A study of consumer's perceptions of deliver-only restaurants using food delivery apps in Brazil

MP Hakim, VMD Libera, LDA Zanetta… - Food research …, 2022 - Elsevier
Dark kitchens are restaurants with no storefronts, no direct customer interaction and delivery-
only commercial kitchens that rent out shared or private kitchen spaces to food businesses …

Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers

S Kim, S Ham, H Moon, BL Chua, H Han - International Journal of …, 2019 - Elsevier
The food service industry has already observed that a merely good quality of
products/services cannot make a business successful and has emphasized the importance …

What drives customers' willingness to pay price premiums for luxury gastronomic experiences at Michelin-starred restaurants?

K Kiatkawsin, H Han - International Journal of Hospitality Management, 2019 - Elsevier
This study developed a study model to unearth the influences of the symbolic manifestation
of luxury service consumption. During an extensive cross-disciplinary literature review …

The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions

K Ryu, H Han, TH Kim - International journal of hospitality management, 2008 - Elsevier
The purpose of this research is to explain the relationships among overall quick-casual
restaurant image, perceived value, customer satisfaction, and behavioral intentions in the …

Hotel of the future: exploring the attributes of a smart hotel adopting a mixed-methods approach

JJ Kim, H Han - Journal of Travel & Tourism Marketing, 2020 - Taylor & Francis
This study aimed to explore the distinctive attributes of a smart hotel, the concept of a future
hotel, and examined their influence on the progression of customers' visit intention formation …

Diners' loyalty toward luxury restaurants: the moderating role of product knowledge

N Peng, AH Chen - Marketing Intelligence & Planning, 2015 - emerald.com
Purpose–Consumers dine at luxury restaurants for reasons beyond fulfilling basic needs;
however, little is known about the factors that contribute to diners' loyalty. The purpose of this …