In the service industry, service quality has a significant effect on customer satisfaction. The
manufacturing industry and the service industry have different characters, as well as the …

ABSTRACT Resky Jaya Motor Makassar is one of the general motorcycle repair shops
serving services such as medium service, light service, and heavy service. There are several …

This research focuses on the quality of service available at CV company AC service
companies. XYZ, which is in Dukun District, uses the QFD (Quality Function Deployment) …

In order to upgrade the quality if services in UD Garuda Motor Jajag, the research done by
implementing Quality Function Deployment (QFD). The purpose of Quality Function …

Electricity is the right of every person guaranteed in the 1945 Constitution, it must be
realized in the form of providing electricity supply for the community. Electricity generators in …

Pelayanan merupakan hal terpenting dalam memberikan kenyamanan terhadap
pelanggan. Loyalitas kepada konsumen ditandai dengan konsumen yang terus menerus …

One way to be superior to competing companies in the service field, especially customer
satisfaction, is by analyzing service quality. Satisfied customers can increase their loyalty …

Culinary business in Bekasi is growing more and more, both cafes or other fast food
restaurants. This encourages entrepreneurs, investors to do culinary business. One of the …

OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach.
On the other hand, QFD analysis in the service sectors is utilizing the combination of Service …

One of the tools that can help manufacturers determine and measure the level of customer
satisfaction with a product is Quality Function Deployment (QFD). QFD is a planning process …