Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …

Purpose: The information-intensive nature of the tourism and hospitality industry requires
regular communication between firms and customers. Yet, customer service personnel's …

Purpose This paper aims to examine how consumers' perceptions of artificial intelligence
(AI) chatbots influence individuals' cognitive and emotional states and their subsequent …

Virtual assistants, also known as chatbot technology is getting more prominent and is
applied widely in many industries. The use of chatbots, advantages, disadvantages, and …

Purpose Chatbot users' communication experience with disembodied conversational agents
was compared with instant messaging (IM) users' communication experience with human …

Purpose Despite the proliferation of service chatbots in the tourism industry, the question on
its continuance intentions among customers has largely remain unanswered. Building on an …

As with other businesses, tourist companies are taking advantage of modern technologies.
Chatbots are a recent technology that hotels, travel agencies, and airline companies are …

Purpose The tourism and hospitality sectors are experiencing radical innovation boosted by
the advancements in Information and Communication Technologies. Increasingly …

AI-based chatbot, a typical product of human–computer interaction (HCI), is widely
employed by tourism service providers. However, there is a lack of research on the …

Due to contradictory findings in existing literature, the understanding of the adoption
intention of AI-based chatbots has been limited. Hence, the objective of this paper is to …