Let me imagine that for you: Transforming the retail frontline through augmenting customer mental imagery ability

J Heller, M Chylinski, K de Ruyter, D Mahr, DI Keeling - Journal of Retailing, 2019 - Elsevier
The rapid development of augmented reality (AR) is reshaping retail frontline operations by
enhancing the offline and online customer experience. Drawing on mental imagery theory …

How to strategically choose or combine augmented and virtual reality for improved online experiential retailing

T Hilken, M Chylinski, DI Keeling, J Heller… - Psychology & …, 2022 - Wiley Online Library
Despite the promise of augmented reality (AR) and virtual reality (VR) to help experiential
retailers align online and offline experiences, guidance on choosing or combining these …

Augmented reality and the customer journey: An exploratory study

B Romano, S Sands, JI Pallant - Australasian Marketing …, 2021 - journals.sagepub.com
Many firms, including Amazon and IKEA, utilise augmented reality (AR) technology to
enhance the consumer experience. In the retail industry, AR is gaining increasing traction as …

[HTML][HTML] The playground effect: How augmented reality drives creative customer engagement

A Jessen, T Hilken, M Chylinski, D Mahr, J Heller… - Journal of Business …, 2020 - Elsevier
Across various customer experiences, Augmented Reality (AR) is emerging as a strategic
experience design tool. This study contributes to an emerging body of research on the use of …

Augmented reality marketing: A technology-enabled approach to situated customer experience

M Chylinski, J Heller, T Hilken… - Australasian …, 2020 - journals.sagepub.com
Recent advances in Augmented Reality (AR) technologies have led to a growing interest in
their application for marketing strategy and practice–what we term Augmented Reality …

Consumer behavior with augmented reality in retail: a review and research agenda

V Lavoye, J Mero, A Tarkiainen - The International Review of Retail …, 2021 - Taylor & Francis
Driven by the rapid technological development and adoption of augmented reality (AR) in
retail, academic research has grown rapidly. Our purpose is to understand the reasons why …

How augmented reality impacts retail marketing: A state-of-the-art review from a consumer perspective

A Rejeb, K Rejeb, H Treiblmaier - Journal of Strategic Marketing, 2023 - Taylor & Francis
Augmented reality presents numerous opportunities and challenges for marketers to enrich
the retail shopping experience. Although the technology is well established, practical …

Augmented reality in retail and its impact on sales

YC Tan, SR Chandukala, SK Reddy - Journal of Marketing, 2022 - journals.sagepub.com
The rise of augmented reality (AR) technology presents marketers with promising
opportunities to engage customers and transform their brand experience. Although firms are …

Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences

T Hilken, K De Ruyter, M Chylinski, D Mahr… - Journal of the Academy …, 2017 - Springer
Driven by the proliferation of augmented reality (AR) technologies, many firms are pursuing
a strategy of service augmentation to enhance customers' online service experiences …

Beyond the gimmick: How affective responses drive brand attitudes and intentions in augmented reality marketing

V Zanger, M Meißner… - Psychology & …, 2022 - Wiley Online Library
According to recent research in augmented reality (AR) marketing, AR‐based product
presentations have the potential to create extraordinary shopping experiences across the …