Purpose Effective total quality management (TQM) practices rely on the accurate
classification of critical success factors (CSFs). The impact matrix cross-reference …

This paper proposes an innovative multi-layer hierarchical decision making trial and
evaluation laboratory (DEMATEL) method to analyze the hierarchical structure of soft factors …

Purpose The purpose of this paper is to examine Philip B. Crosby's 14 quality principles and
analyze the interaction between them. Hitherto no research has been published on the …

This study aims to evaluate the quality management (QM) practices in Iranian hotels that are
small and medium enterprises (SMEs) through the integration of the fuzzy set theory with …

Purpose–The purpose of this literature review is to identify and propose a list of few vital
critical success factors (CSFs) of total quality management (TQM) for the benefit of …

Purpose Consumer expectations of quality have grown in recent years, forcing
organisations, both service and manufacturing, to adopt total quality management (TQM) …

Purpose–Total quality management (TQM) is a process and philosophy to achieve customer
satisfaction in long term by improving the products, processes and services effectively and …

Total quality management (TQM) is an effective quality management technique which tries to
integrate all functions of an organisation such as marketing, engineering and customer …

Although many studies have focused on significant role of total quality management (TQM)
in literature, little attention has been paid to using the fuzzy multiple criteria decision making …

Purpose–The purpose of this paper is to explore the relationships between “soft” and “hard”
TQM elements and quality management results. Design/methodology/approach–Empirical …