Abstract Service robots have become integral to the service industry in the context of
intelligent upgrading and transformation, both of which affect consumer evaluations of their …

COVID-19 has changed many aspects of the hospitality and tourism industry, including
technology-oriented and contactless solutions. Despite the increasing number of service …

Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …

Service scholars seem to have empirically overlooked the impact of service robots in the
overall customer evaluation of tourism services. This study addresses this gap by leveraging …

The number of restaurants that have added service robots to their operation has increased
recently; however, research on their impact on customers' perceptions and intentions is …

As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …

Purpose This study aims to explore the antecedents of perceived value and the moderating
effect of trust and the relationship between these antecedents and perceived value in the …

Hotel industry started to adopt service robots, which are considered a future workforce.
However, no attempt was conducted to examine the dimensionality of service quality of …

The application of robots in service industry is increasing. Compared with related studies in
other countries, the research on users' acceptance of mid-range and high-range hotel …

Against the realistic backdrop of the COVID-19 pandemic and an aging population,
emerging robot technology provides a new path for the development of high-quality hotel …