Beckground: In the banking industry, service quality is an important factor in maintaining and
increasing customer satisfaction. One indicator of the success of service quality is word of …

Purpose–The main purpose of this paper is to test the impact of customer satisfaction on
word-of-mouth in the banking industry of Malaysia. Design/methodology/approach–A …

The sample of this study was 155 respondents, taken using the Random Sampling
technique, with the criteria that respondents were attending an English Language Business …

This research examines the effect of service quality and customer satisfaction on word of
mouth. We carried out a survey of our sample, which consisted of 303 respondents. This …

Word of mouth has become a strong promotional instrument and an important source of
information effective in consumer's attitudes and behaviors, especially in the field of service …

Demographic development is the first field that influences the growth of retail stores. The
rising population allows all goods and services to increase. To establish customer loyalty …

Nowadays because of strong competition in the service sector especially in the banking
industry, just those organizations are successful that they can use the most innovative and …

Purpose–The purpose of this paper is to explore the influence of the dimensions of service
quality on customers' word-of-mouth (WOM) in the context of the retail banking industry …

Word of mouth (WOM) has become an important and influential source of information on
consumer attitudes and buying behavior. It is also considered very important in service …

The objective of this study was to evaluate the elements of the services provided in Pakistani
hospitals (Public and Private) and their contribution to patient satisfaction regarding trust on …