Assessment of service quality in bus transit planning has received due attention in recent
years from the viewpoint of optimal service allocation. The concept of level of service (LOS) …

The need to assess service quality of existing transportation systems based on users'
perceptions has received increased attention in recent years. In this context, researchers …

Few studies have been conducted on the service quality (SQ) of bus transit in developing
countries. This paper presents a structural equation modeling (SEM) approach to identifying …

City buses are one of the primary modes of public transport in most of the Indian cities. But
because of the dissatisfaction regarding the bus service, the number of passengers in the …

This study aims to find out the service quality of the city bus service based on users'
perceptions and expectations of the service. The results of this study show that both …

The perceptions of public transport authorities and users may vary creating a mismatch in
policy measures and users' expectations. It is therefore important to understand user …

Transit operators are increasingly being asked to provide services more cost efficiently. To
do this, operators must find ways to reduce the costs of delivering a given level of service (in …

Bus rapid transit (BRT) systems have emerged as efficient, convenient, and cost-effective
solutions to meet customer transport needs. Since their advent in developing countries, a …

Fixed route shared motorized para-transit services works as a feeder from neighborhoods to
public transit routes and also along transit corridors. These services play an important role in …

This paper proposes a methodology for evaluating the quality of service perceived by users
of a bus transit service. A Structural Equation Model (SEM) approach is used to reveal the …