Abstract Service quality is one of the most important aspects of enhancing the
competitiveness of enterprises. Logistics companies are implementing quality management …

The aim of the following study is to analyze the quality of operations in local transport
companies, which includes operations according to certain international, European and …

The importance of quality management practices in the achievement of operational results
and customer satisfaction in logistics has been asserted in many studies. Satisfy the …

Research background: ISO 9001 with its requirements gives a company a guidance on the
definition of the quality management system architecture, based on the process approach …

Constant need on the market for implementation of some of developed management
systems, with no doubt, occurs because of many benefits that management systems bring …

This paper presents the results of an exploratory survey investigating the status of quality
management practices in the logistics function in the Greek industry. This is the first paper to …

The aim of this publication was to examine the impact of the implementation of the
requirements of ISO 9001 for process improvement distribution logistics. Empirical studies …

The main objective of this publication was to examine the impact of the implementation of
the requirements of standardized quality management system on the functioning of the food …

Combination of factors such as: properly organized logistics process, lack of
nonconformities, transport damages avoiding and transport in accordance Just In Time idea …

We reflect on the activities of Department of Quality Management, Faculty of Economics and
Management, Kaunas University of Technology in this article. The reasons which lead to the …