Increasing the use of public transport is one of the most convenient strategies for alleviating
the problems resulting from the excessive use of the private car in most metropolitan areas …

In this work a tool for analysing passengers' perceptions in terms of satisfaction with transit
services is proposed. Specifically, a structural equation model is formulated to explore the …

The aim of this work is to analyze the different perceptions among groups of users regarding
transit service quality. We propose a methodology based on a classification and regression …

This work concerns with the analysis of transit service quality on the basis of the perceptions
directly expressed by the passengers of the services. The transit services supporting the …

Passenger's perception about transit service quality strongly depends on the context to
which the passenger refers. Consequently, each attribute affecting service quality and rated …

In this article a tool for measuring customer satisfaction in public transport is proposed.
Specifically, a structural equation model is formulated to explore the impact of the …

This paper addresses quality considerations in public transportation systems and, in
particular, the relation between quality of public transport service and customer satisfaction …

In order to improve public transit as a customer-oriented service, it is essential to evaluate
service quality from the customers' perspective. Various groups of passengers perceive …

In this paper a methodology for measuring transit service quality is proposed. The
methodology is based on the use of both passenger perceptions and transit agency …

The quality of public transport systems may be directly observed through user surveys by
collecting ratings given by the users to specific aspects such as network coverage, transfers …