National e-government performance and citizen satisfaction: a multilevel analysis across European countries

L Ma, Y Zheng - International Review of Administrative …, 2019 - journals.sagepub.com
Are citizens more satisfied with e-government ranked higher in league tables? In this article,
we empirically examine the relationship between objective e-government performance on …

Does e-government performance actually boost citizen use? Evidence from European countries

L Ma, Y Zheng - Public Management Review, 2018 - Taylor & Francis
For many years, it was believed that higher-performing e-government features would boost
citizen use of e-services. However, this straightforward proposition had never been tested …

E-government evaluation factors: Citizen's perspective

H Alalwany, A Alahmari - 2007 - bura.brunel.ac.uk
The e-government field is growing to a considerable size, both in its contents and position
with respect to other research fields. The government to citizen segment of egovernment is …

Success of government e-service delivery: does satisfaction matter?

P Saha, A Nath, E Salehi-Sangari - … 29-September 2, 2010. Proceedings 9, 2010 - Springer
For measuring e-government success a well-founded theory is important which can help
governments to improve their services and identify how effectively public money is spent. We …

Predictors of on-line services and e-participation: A cross-national comparison

J Girish, CB Williams, DJ Yates - Government Information Quarterly, 2014 - Elsevier
Effective e-government creates an environment for citizens to have greater access to their
government and, in theory, makes citizen-to-government contact more inclusive. Our …

An examination of citizen satisfaction with mandatory e-government services: comparison of two information systems success models

AI Alkraiji - Transforming Government: People, Process and Policy, 2021 - emerald.com
Purpose The purpose of this study is to empirically examine the utility of information systems
(IS) success models in mandatory e-government services, as opposed to the volitional ones …

[HTML][HTML] The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

R Pérez-Morote, C Pontones-Rosa… - … forecasting and social …, 2020 - Elsevier
Despite the significant amounts of public investment devoted to enhancing e-government
over the last ten years, citizens' use of this service is still limited, posing a challenge to …

Are UK citizens satisfied with e-government services? Identifying and testing antecedents of satisfaction

V Weerakkody, Z Irani, H Lee, N Hindi… - Information Systems …, 2016 - Taylor & Francis
Citizens' satisfaction is acknowledged as one of the most significant influences for e-
government adoption and diffusion. This study examines the impact of information quality …

[图书][B] Benchmarking e-Government in Europe and the US

I Graafland-Essers, E Ettedgui - 2003 - books.google.com
" Existing studies of e-government concentrate on the supply-side by focusing on the
availability and level of sophistication of online services and usage. This study addresses …

Characterization of e-Government adoption in Europe

A Yera, O Arbelaitz, O Jauregui, J Muguerza - Plos one, 2020 - journals.plos.org
The digital divide in Europe has not yet been bridged and thus more contributions towards
understanding the factors affecting the different dimensions involved are required. This …