It is widely acknowledged that adopting a socio-technical approach to system development
leads to systems that are more acceptable to end users and deliver better value to …

This paper traces the history of socio‐technical design, emphasizing the set of values it
embraces, the people espousing its theory and the organizations that practise it. Its role in …

The socio-technical systems approach to design is well documented. Recognising the
benefits of this approach, organisations are increasingly trying to work with systems, rather …

Socio-technical systems integrate technical and organizational structures and are related to
various stakeholders and their perspectives. The design of socio-technical systems has to …

The sociotechnical systems (STS) approach provides a framework that is well suited to
grappling with many issues of work in organizations. By conceiving of work systems as …

Socio-technical design is concerned with advocacy of the direct participation of end-users in
the information system design process. The system includes the network of users …

This paper traces the evolution of sociotechnical systems design from its origins in the coal
mines of Great Britain to the present day and beyond, into our digital future. Conceived as a …

Special methodological approaches are needed, particularly in the area of modelling, to
develop socio-technical systems in the field of CSCW. Engineering tasks and the …

Socio-technical systems thinking has predominantly been applied to the domains of new
technology and work design over the past 60 years. Whilst it has made an impact, we argue …

This paper addresses the complexity of analyzing and designing sociotechnical systems:
systems that involve both complex physical-technical systems and networks of …