In the recent past, most practitioners and researchers in hospitality have focused on the
development of programs and practices for preventing employees leaving a job. The …

Knowledge management has developed over the last era to become one of the most argued
management concepts. Many Egyptian business establishments have started implementing …

Hotels can improve their service quality by enhancing employees' knowledge about
customer's preferences and the corresponding service procedures. Service quality depends …

This paper aims to examine the extent to which two selected hotels implement the practice of
knowledge capturing and organizational learning, in order to improve levels of customer …

The purpose of this empirical study is to investigate factors which influence knowledge
sharing, organizational learning and effectiveness. Of self-completed questionnaires …

The role of knowledge management in the tourism sector: a synthesis and way forward |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Knowledge management (KM) has emerged over the last decade to become one of the most
debated management concepts, but in the hospitality industry KM has not achieved the …

Purpose–This paper aims to discuss how hospitality organizations can facilitate knowledge
management (KM) better through information technology (IT) tools. Design/methodology …

Purpose–The purpose of this study is to empirically investigate the extent to which
knowledge sharing and organizational learning affect organizational effectiveness …

The purpose of this empirical study is to explore how employees process information after
they have collected it, and investigate how individual attitudes to learning, sharing and …