In the present competitive market, information sharing and quality assurance are both
needed for client support. This relationship was set up through a quantitative examination …

The basic aim of this study is to explore most common constructs for quality of banking
services, which influence customer satisfaction and examine the impact of customer …

This study aimed to evaluate what impact service quality that underlies the SERVQUAL
model has on customer satisfaction in Saudi Arabia's banking sector. The study was …

Abstract Service process performance of an organization should be measured continuously
to achieve competitive advantage and this is possible through providing excellent service by …

The aim of this research study is to determine the satisfaction level of banking customers
regarding quality of different services provided by their bank and their loyalty with the …

In any business–to-customer (B2C) type of environment, satisfying a customer is the ultimate
goal and objective. More often than not, it can be quite an issue. This is perhaps due to the …

Satisfaction is the customer's evaluation of a product or service in terms of whether that
product or service has met their needs and expectations. Happy and satisfied customers …

The potential growth of banking deposit services (savings, clearing account, and time
deposit) in the Jambi banking system can say to be sufficient at large, because in addition to …