Purpose This research aims (i) to assess the level of customer satisfaction and loyalty to self-
service technologies and Auchan Retail Portugal,(ii) to identify the determinants of customer …

Purpose: This study proposes the effect of factors that significantly contributes to the intent of
consumers in using self-service technologies and simultaneously dig deeper into the factors …

The spread of the COVID-19 has amplified the use of non-face-to-face service due to the
psychological risk of contact. As a result, non-face-to-face service is being presented in a …

Several businesses use self-service technology to help customers check-out and make
payment without interacting with a cashier. Amazon also encourages this concept and uses …

Purpose Future service interactions are anticipated to use humanoid robots in a society that
is shifting to a digitalized era. Currently, it is evident that many businesses are replacing …

The COVID-19 pandemic has forced restaurants to adopt contactless self-service technology
to address customers' level of vulnerability to COVID-19. This study examines important …

Modern technology is creating customer experience. Its algorithm could remember, predict,
and provide customized needs of customers. The self-service technology (SST) is a service …

Purpose This study aims to understand customer equity and loyalty using augmented reality
(AR) and employee services in a physical retail environment. The current study investigated …

The rapid technological developments in the world have led to the tendency of institutions to
use them to increase the efficiency of their services in order to reach the aspirations of …

This study explores the factors affecting service quality on the purchasing satisfaction of
consumer in Pakistan in the era of transformative marketing. The primary goal of this article …