Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants

ECX Aw, GWH Tan, TH Cham, R Raman… - … Forecasting and Social …, 2022 - Elsevier
Artificial intelligence is disrupting the retail industry. Digital voice assistants as one of the
most popular AI technologies are poised to revolutionize consumers' shopping journeys yet …

Conversational commerce: entering the next stage of AI-powered digital assistants

J Balakrishnan, YK Dwivedi - Annals of Operations Research, 2024 - Springer
Digital assistant is a recent advancement benefited through data-driven innovation. Though
digital assistants have become an integral member of user conversations, but there is no …

Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications

TM Brill, L Munoz, RJ Miller - The role of smart technologies in …, 2022 - taylorfrancis.com
Digital assistants (eg, Apple's Siri, Amazon's Alexa, Google's Google Assistant) are highly
complex and advanced artificial intelligence (AI) based technologies. Individuals can use …

Hey Alexa: examining the effect of perceived socialness in usage intentions of AI assistant-enabled smart speaker

SH Hsieh, CT Lee - Journal of Research in Interactive Marketing, 2021 - emerald.com
Purpose Artificially intelligent (AI) assistant-enabled smart speaker not only can provide
assistance by navigating the massive amount of product and brand information on the …

[HTML][HTML] Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM

P Kautish, S Purohit, R Filieri, YK Dwivedi - Technological Forecasting and …, 2023 - Elsevier
Artificial intelligence-enabled voice assistant services have received notable scholarly
attention. Fashion retailers offer AI-based voice assistants to facilitate online shoppers …

Okay, Google!: An empirical study on voice assistants on consumer engagement and loyalty

E Moriuchi - Psychology & Marketing, 2019 - Wiley Online Library
E‐commerce shopping has gradually become a norm in consumers' choice of shopping
channel and part of this shopping process is aided by advance technologies including voice …

Hello Alexa! Exploring effects of motivational factors and social presence on satisfaction with artificial intelligence‐enabled gadgets

C Shao, KH Kwon - Human Behavior and Emerging …, 2021 - Wiley Online Library
From requesting Alexa to set a reminder to asking Google Assistant to make a call, artificial
intelligence (AI)‐enabled voice assistants are quickly melding into our lives. This study aims …

[PDF][PDF] Voice Commerce: Understanding shopping-related voice assistants and their effect on brands

A Mari - 2019 - zora.uzh.ch
Artificial intelligence (AI) technologies have left the server room to enter the lives of billions
of consumers. AI enables objects to perform activities that resemble cognitive functions …

The impact of artificial intelligence technology stimuli on smart customer experience and the moderating effect of technology readiness

J Gao, L Ren, Y Yang, D Zhang, L Li - International Journal of …, 2022 - emerald.com
Purpose This research clarifies the connotations and dimensions of artificial intelligence (AI)
technology stimulation and establishes a stimulus scale to explain the relationship between …

“Alexa, let's talk about my productivity”: The impact of digital assistants on work productivity

D Marikyan, S Papagiannidis, OF Rana… - Journal of Business …, 2022 - Elsevier
Digital assistants based on artificial intelligence (AI) have been increasingly used in contexts
beyond home-oriented services to support individuals in carrying out work-related tasks …