The overarching objective of this thesis is to explore the role of logistics service quality in
generating customer loyalty by considering relationship quality and switching barriers in the …

The objective of this research is to explore the role of logistics service quality in generating
shipper loyalty, considering relationship quality in the unique context of container shipping …

Building a relationship with the maritime supply chain partners is considered imperative for
organisations to survive and remain competitive. Yet, several studies that examined the …

Maritime logistics plays a critical but often unnoticed role in global supply chains.
Management of buyer-supplier relationships is central to the success of SCM. Therefore, as …

Recently, technological advancements, globalization, ongoing mergers and acquisitions,
and intense competition have dominated the container shipping industry. This situation has …

Purpose In recent years, the business of container lines has faced severe challenges such
as overcapacity and low profitability. To survive in such a competitive market, container lines …

To achieve a differential advantage over competitors and protect their long-term interest,
shipping lines have striven to find ways to maintain an ongoing relationship with shippers …

Purpose Anchoring on configuration theory, the purpose of this paper is to evaluate how
supply chain relationship quality (SCRQ) differs across firm characteristics (FC) in the …

This study applies the service quality–satisfaction–loyalty framework to examine the impact
of relationship marketing on customer loyalty with switching cost as a moderating variable in …

This study examines the determinants of customer loyalty in container shipping from a freight
forwarding company's perspective. We hypothesise that container carriers' service quality …