Factors influencing switching intention and customer retention of over-the-top (OTT) viewing behavior in Taiwan: The Push–Pull–Mooring model

PC Chang, YP Chiu - Emerging Media, 2023 - journals.sagepub.com
The proliferation of over-the-top (OTT) platforms, offering a wide array of on-demand content
accessible through the Internet, has reshaped the media landscape and transformed …

An empirical analysis of factors affecting OTT service users' switching intention: focusing on Netflix and the perspective of the push-pull-mooring framework

JH Yoon, HK Kim - International Journal of Human–Computer …, 2023 - Taylor & Francis
In a situation where competition in the OTT service market intensifies, this study analyzed
the factors affecting the switching behavior of OTT service users using the push-pull-mooring …

Switching channels: investigating the push, pull, and mooring effects of moving from cable TV to OTT services

P Sridevi, NT Ajith - Leisure Studies, 2023 - Taylor & Francis
In recent years, Over-the-Top (OTT) streaming services have become increasingly popular
as a form of digital leisure, triggering a significant shift of users from traditional television …

Why do consumers continue to use OTT services?

JH Yoon, HK Kim - Electronic Commerce Research and Applications, 2023 - Elsevier
As consumers' interest in over-the-top (OTT) platforms has been increasing, we thoroughly
examined the factors affecting the continuous usage intention of OTT services using the dual …

A deeper understanding of switching intention and the perceptions of non-subscribers

LL Tsai - Information Technology & People, 2023 - emerald.com
Purpose Most previous studies on new technologies and services have concentrated on
their acceptance, seldom exploring in depth why users may choose not to accept technology …

OTT 플랫폼특성이이용만족을통해지속적사용의도및전환의도에미치는영향

윤재현, 김한구 - 인터넷전자상거래연구, 2022 - dbpia.co.kr
With the recent development of the media environment, various media have emerged, and
the over-the-top (OTT) service market is rapidly expanding as the demand for users who …

OTT 서비스이용자의전환의도에영향을미치는요인에관한연구: PPM 프레임워크관점

김유정 - 인터넷전자상거래연구, 2021 - dbpia.co.kr
OTT service switching has become a major challenge for marketers. However the previous
study mainly focused on investigating users' continued use after adoption of OTT services …

Investigating switching intention of e-commerce live streaming users

D Ye, F Liu, D Cho, Z Jia - Heliyon, 2022 - cell.com
As a new way of shopping, e-commerce live streaming (ELS) has gained unprecedented
growth and popularity in the past years, especially in China. Because of the considerable …

An exploratory study of consumer switching behavior in platform businesses: A mixed methods approach

JW Ryu, SL Han, T Park - Journal of Consumer Behaviour, 2023 - Wiley Online Library
This study investigates consumer switching behavior factors in platform businesses. This
study reports a two‐phase study of switching behavior. The first phase, Latent Dirichlet …

The study of brand loyalty and switching cost on OTT bundled service choice: Focusing on reference-dependent preferences in the saturated market

K Kim, J Kim - Journal of Retailing and Consumer Services, 2024 - Elsevier
The pay-TV service providers have introduced over-the-top (OTT) bundled services to attract
additional subscribers in a saturated market. However, the majority of consumers in South …