In this ever-growing competitive banking industry, understanding the effect of electronic
banking service quality on customers' satisfaction and loyalty is the secret to being …

Though there are few researches done about electronic banking in Ethiopia electronic
banking is a useful topic to study how to make it applicable using the available Information …

While several studies examine the influence of service quality on customer satisfaction in
physical retail banking offices, there is a shortage of studies on service quality in the digital …

The purpose of this study was to examine the relationship between the dimensions of E-
Banking service quality and customer satisfaction to determine which dimension can …

E-commerce has revolutionised the entire business economy. With benefits such as hassle-
free, quick and real-time banking, internet banking offers immense benefits to today's …

Purpose–The main subject of the research is to study the internet banking quality
dimensions that affect customer satisfaction from the consumer and provider perspectives …

Customer satisfaction is imperative for the incessant survival of any organization around the
world. This research work intends to investigate the impact of E-banking variables on …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

Purpose The main purpose of this study is to compare e-customer satisfaction in Saudi
banks before and during coronavirus disease 2019 (COVID-19) pandemic by assessing the …

This paper empirically examines Customer Satisfaction (CS) with internet banking service
quality (IBSQ) in the Ghanaian banking industry. The study was a cross-sectional survey that …