Purpose The purpose of this paper is to delineate a research agenda to guide future service
research investigating the digital transformation of financial service systems through Fintech …

It is often stated that IT is able to transform entire industries. The emergence of digital
technologies enables, among other things, new business models and therefore, obviously …

Since decades, the financial industry has experienced a continuous evolution in service
delivery due to digitalization. This evolution is characterized by expanded connectivity and …

The financial services industry has been experiencing the recent emergence of new
technology innovations and process disruptions. The industry overall, and many fintech start …

Technology in financial services, or 'fintech', entrants and technology-
mediatelecommunication companies have rapidly evolved into the traditional banking …

One of the main changes in the industry is becoming digitalization which is witnessing a
profound transformation to the banking system. Digitalization offers new opportunities for …

Emergent innovative financial technologies are profoundly changing the way in which we
spend, move and manage our money, unlike ever before, and traditional retail banks are …

Fintech is fast becoming a global phenomenon, led by innovators and followed closely by
academics, and now drawing the attention of regulators. Broadly, fintech is an umbrella term …

Most agree, generally, on what digital transformation is: the profound impact of digital
technologies on business activities, processes, and models. But they often disagree on how …

FinTech and the Remaking of Financial Institutions explores the transformative potential of
new entrants and innovations on business models. In its survey and analysis of FinTech, the …