Chatbots have been studied for more than half a century. With the rapid development of
natural language processing (NLP) technologies in recent years, chatbots using large …

Generative AI models continue to become more powerful. The launch of ChatGPT in
November 2022 has ushered in a new era of AI. ChatGPT and other similar chatbots have a …

The use of artificial intelligence (AI) to train conversational chatbots in the nuances of human
interactions raises the concern of whether chatbots will demonstrate prejudice similar to that …

Chatbots are intelligent conversational computer systems designed to mimic human
conversation to enable automated online guidance and support. The increased benefits of …

Recently, researchers have made considerable improvements in dialogue systems with the
progress of large language models (LLMs) such as ChatGPT and GPT-4. These LLM-based …

Large language models, eg ChatGPT are currently contributing enormously to make artificial
intelligence even more popular, especially among the general population. However, such …

The factors hypothesised in the conceptual model of chatbot efficiency (see Chap. 4,
Bialkova,) were tested in an empirical study. Users who had used a chatbot at least once in …

Chatbots and talkbots are intelligent programs that can establish written and oral
communication with human beings, usually with the purpose of helping them achieve a …

Exploring social bias in chatbots is an important, yet relatively unexplored problem. In this
paper, we propose an approach to understand social bias in chatbots by leveraging …

Chatbots are widely employed in various scenarios. However, given the high costs of
chatbot development and chatbots' tremendous social influence, chatbot failures may …