Purpose The study has two aims: first, it aimed to investigate the impact of contextual factors
(such as information quality, service quality, system quality, trust in applications (app) and …

The banking sector has seen major changes with advances in technology. Electronic
financial transactions are gradually taking over traditional banking services in terms of …

Digital technologies have squeezed the entire world into a small frame. Trade and
transactions never stop, and they go where the customer is. Marketers must reinvent their …

This study aims to know what are the factors determining the adoption of M-Banking app
among customers in Cameroon. In other words, what are the factors that influence users in …

The banking sector has been considered as one of the primary adopters of Information and
Communications Technologies. Especially during the last years, they have invested a lot …

Purpose The purpose of this paper is to develop and test an integrated model of the
modified technology readiness index (TRI) with the extended expectation-confirmation …

This study investigates consumer intentions within the smartphone app environment. More
specifically, it studies the factors influencing the intention to use banking apps based on the …

Banking customers no longer require desktop computers to manage their accounts, because
phones and tablets are currently always within reach. However, several factors may restrict …

Purpose This paper aims to examine consumers' adoption of mobile technology to facilitate
their banking services and activities, and to investigate the factors influencing their adoption …

Purpose The primary purpose of this research is to analyze the online user reviews, where
real customer experiences can be observed, with text mining and machine learning …