Purpose People with complex health conditions must often navigate landscapes of
uncoordinated public, private and voluntary health-care providers to obtain the care they …

Purpose Service ecosystems are gaining credence among management scholars. However,
there is still little agreement about the distinguishing attributes of service ecosystems in both …

Desired levels of care integration cannot always be realized at the level of a single,
sovereign organization. Neither can a single care network always offer the scope to reach …

Electronic health records (EHRs) store health-related patient information in an electronic
format, improving the quality of health care management and increasing efficiency of health …

This chapter argues that a care ecosystem can in fact be designed to provide higher levels
of care integration—even though, how we think of ecosystems, the design process, design …

Purpose–This paper supports the continued conceptual evolution of service design in
service research through the integration of a service ecosystem perspective. Approach–This …

This article makes an original contribution through the revitalisation, refinement and
exemplification of the idea of the 'critical juncture'. In the health and illness context, a critical …

Purpose The purpose of this paper is to propose a typology of institutions enabling or
constraining customer centricity and value co-creation in service ecosystems; illustrate the …

The theme of the current issue ofthejournal reflects research that represents health systems
thinking: variationsin patterns ofcare, and outcomes of care. The theme ofvariation in health …

A health care delivery system is the organized response of a society to the health problems
of its inhabitants. Societies choose from alternative health care delivery models and, in …