The rise of e‐commerce over the past 20 years has created an increased need for
responsive omnichannel distribution to meet the last mile challenge. Some companies are …

Patterned on crowdsourcing and crowdfunding, a new crowd practice has emerged in recent
years: crowd logistics. In this paper, we propose a first conceptualization of this growing …

Retail firms now offer same‐day delivery via hybrid fleets that augment a privately owned
delivery fleet with crowdsourced assets. As research on crowdsourced delivery continues to …

This paper contributes to the emerging body of research on crowdshipping, which is a
collaborative strategy that distributes delivery tasks to a mass of actors that act as ordinary …

Crowdsourced delivery systems have created many new industry last-mile delivery solutions
and have received some attention in the academic literature. In this review paper, we …

The fast-growing practice of e-commerce implies a strong increase in parcel deliveries,
which in turn creates significant pressure on last-mile city logistics. Due to the important role …

Problem definition: Because of the emergence and development of e-commerce, customers
demand faster and cheaper delivery services. However, many retailers find it challenging to …

Purpose The purpose of this paper is to evaluate the nature and characteristics of crowd
logistics business models. Using this evaluation, a new concept for a sustainable …

ABSTRACT B2C e-commerce last-mile delivery (LMD) is a critical process, considering both
efficiency and effectiveness: it implies high costs, and online customers have stringent …

Crowdsourced delivery is a service operations model that has proliferated in recent years,
bringing unique opportunities and challenges to online retail operations. In particular, new …