Can AI benefit individual resilience? The mediation roles of AI routinization and infusion
Q Hu, Z Pan - Journal of Retailing and Consumer Services, 2023 - Elsevier
The recent COVID-19 pandemic has raised concerns about individual resilience in the face
of adversity. The abundant research suggested that artificial intelligence (AI) can help …
of adversity. The abundant research suggested that artificial intelligence (AI) can help …
Consumers acceptance of artificially intelligent (AI) device use in service delivery
This study develops and empirically tests a theoretical model of artificially intelligent (AI)
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …
Artificial intelligence for supply chain resilience: learning from Covid-19
Purpose Many supply chains have faced disruption during Covid-19. Artificial intelligence
(AI) is one mechanism that can be used to improve supply chain resilience by developing …
(AI) is one mechanism that can be used to improve supply chain resilience by developing …
[HTML][HTML] Digitalised product-service systems: Effects on consumers' attitudes and experiences
Access-based product-service systems (AB-PSS) allow consumers to use products for a fee
and might support the transition towards a circular economy. This type of business model …
and might support the transition towards a circular economy. This type of business model …
Customer acceptance of AI in service encounters: understanding antecedents and consequences
In this chapter, we take a customer-centric view of narrow artificial intelligence (AI), or task-
specific AI applications. Because of the breadth and extent of AI applications, we limit our …
specific AI applications. Because of the breadth and extent of AI applications, we limit our …
Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems
Purpose Innovative firms have rapidly developed artificial intelligence (AI) capabilities into
their service ecosystems, essentially changing perceptions of what is service quality and …
their service ecosystems, essentially changing perceptions of what is service quality and …
Intention to use analytical artificial intelligence (AI) in services–the effect of technology readiness and awareness
Purpose The automation of services is rapidly growing, led by sectors such as banking and
financial investment. The growing number of investments managed by artificial intelligence …
financial investment. The growing number of investments managed by artificial intelligence …
AI recommendation service acceptance: Assessing the effects of perceived empathy and need for cognition
N Yoon, HK Lee - Journal of Theoretical and Applied Electronic …, 2021 - mdpi.com
This study investigated the effect of perceived technology quality and personalization quality
on behavioral intentions, mediated by perceived empathy in using an artificial intelligence …
on behavioral intentions, mediated by perceived empathy in using an artificial intelligence …
Factors for and against resistance to smart services: role of consumer lifestyle and ecosystem related variables
Purpose Consumers are increasingly connected to, and make use of, a multitude of
technologies in their daily lives. The exponential growth in the use of Internet of Things (IoT) …
technologies in their daily lives. The exponential growth in the use of Internet of Things (IoT) …
The effect of perceived agility on intention to reuse Omni-channel: Focused on mediating effect of integration quality of Omni-channel
S Son, J Bae, KH Kim - Journal of Global Fashion Marketing, 2021 - Taylor & Francis
Immense research is conducted on the importance and role of omni-channel integration,
which affects consumer decision-making. However, considering omni-channel integration in …
which affects consumer decision-making. However, considering omni-channel integration in …