Effect of service quality on visitor satisfaction, destination image and destination loyalty–practical, theoretical and policy implications to avitourism

NS Govindarajo, MHS Khen - International Journal of Culture …, 2020 - emerald.com
Purpose Tourism researchers proposed that service quality dimensions of tourist
destinations can contribute in developing a favorable or unfavorable image among travelers …

Tourism service quality and destination loyalty–the mediating role of destination image from international tourists' perspectives

MN Akroush, LE Jraisat, DJ Kurdieh, RN AL-Faouri… - Tourism …, 2016 - emerald.com
Purpose The purpose of this paper is to examine the relationship between tourism service
quality and destination loyalty through investigating the mediation effect of destination image …

Examining the influence of international tourists' destination image and satisfaction on their behavioral intention in Penang, Malaysia

MJ Maghsoodi Tilaki, M Hedayati Marzbali… - Journal of Quality …, 2016 - Taylor & Francis
This study contributes to tourism and marketing literature by examining the relationships
among tourist destination image, satisfaction, and behavioral intention through structural …

[PDF][PDF] The impact of perceived value, destination service quality and tourist satisfaction on destination loyalty among international tourists visiting Malaysia

M Mohamad, NI Ab Ghani… - Journal of Tourism …, 2019 - researchgate.net
The competitive situation and challenges within the tourism industry worldwide entailed a
better understanding of destination loyalty's determinants in achieving Malaysia's aspiration …

Determining factors of tourists' loyalty to beach tourism destinations: a structural model

MK Hasan, SK Abdullah, TY Lew… - Asia Pacific Journal of …, 2020 - emerald.com
Purpose The purpose of this paper is to investigate and develop an integrated theoretical
relationship by including destination image and attitudes into the quality-value-satisfaction …

Service quality and its impact on tourist satisfaction

M Al-Ababneh - Institute of Interdisciplinary Business Research, 2013 - papers.ssrn.com
This study aims to assess tourists‟ perceptions towards quality tourism services provided at
Petra historical site, and to measure tourist satisfaction by examining the impact of quality …

[PDF][PDF] An empirical investigation of service quality, tourist satisfaction and future behavioral intentions among domestic local tourist at Borobudur Temple

IU Canny - International Journal of Trade, Economics and Finance, 2013 - ijtef.org
Firstly, the purpose of this paper attempted to investigate the relationship between the five
dimensions of service quality on tourist satisfaction. Since, tourist satisfaction is considered …

Examining the factors that affect tourists' satisfaction, loyalty, WOM and intention to return using SEM: Evidence from Jordan

A Al–Refaie, JH Ko, MH Li - International Journal of Leisure …, 2012 - inderscienceonline.com
This study aims to identify the factors that affect tourists' satisfaction and loyalty using
structural equation modelling. Data was collected in person at four important Jordanian …

Destination quality and tourists' behavioural intentions: rural tourist destinations in Malaysia

SD Rajaratnam, V Nair, S Pahlevan Sharif… - … and Tourism Themes, 2015 - emerald.com
Purpose–This study aims to examine the direct influence of perceived destination quality on
tourists' behavioural intentions and the indirect effect through satisfaction, in the context of …

[PDF][PDF] Effects of service quality, perceived value and trust on destination loyalty and intention to revisit Malaysian festivals among international tourists

G Nadarajah, SS Ramalu - International Journal of Recent …, 2018 - researchgate.net
Festival has been a good medium to boost tourism. It attracts tourist locally and
internationally to a certain destination. Thus, it catalysts the growth of tourism sector of the …