Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed …

The phrase" emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her
classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate …

This book reviews, integrates, and synthesizes research on emotional labor and emotion
regulation conducted over the past 30 years. The concept of emotional labor was first …

Understanding the psychological consequences of emotional labor for workers has been an
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking …

Developments within sociology and structural shifts in capitalist economies of the late
twentieth century have fueled research interest in the emotional aspects of work. While …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

The past four decades of scholarship on emotional labor—the regulation of feelings and
expressions performed to fulfill interpersonal work role expectations—has transformed our …

Although emotional labor has been studied almost exclusively among service workers,
leaders also perform emotional labor whenever they use their emotional expressions to …

In an article published in this volume of WES Paul Brook suggests the need to strongly
defend Hochschild's emotional labour concept, as it is claimed that I threaten it with …

Using qualitative and quantitative evidence from studies of several occupations in the public
sector, the authors evaluate dimensions of emotional labor in the content of work performed …