Purpose The purpose of this paper is to investigate the impact of online service quality on
swift guanxi that influences customer repurchase intention and the moderating role of …

The purpose of this research is to develop a research model to understand the important
dimensions of website service quality and its influence on repurchase intention. The study …

The purpose of this study is to examine the effect of website design quality and service
quality on consumers' repurchase intention in the Asian, European, North and South …

This study aims to examine the factors that affect customer satisfaction and repurchase
intention of online shoppers in Vietnam. We used the anklet method to collect information by …

This chapter presents a structural model to determine the role played by website quality
(WEQ), product satisfaction, and electronic word of mouth (EWOM) on e-commerce customer …

In the early years of online retailing, having an online presence and low prices were
believed to be key drivers of success. More recently, electronic service quality has become …

Customer satisfaction is a vital component of service organisations that are significantly
related to service quality. One of the electronic service quality that has to be prioritised, is …

Purpose The purpose of this paper is to examine the influence of quality perception on
customers' repurchase behaviour in home internet services. Specifically, it was found that …

We performed a study to determine the influence that site quality has on repurchase
intention of Internet shopping through customer satisfaction, customer trust, and customer …

Electronic Services or E-services are online services mediated by information technology
such as the internet, where valid interactions and transactions occur from buying and selling …