Product defects can have a devastating impact on a firm's sales and reputation, especially in
the era of social media. The early detection of defects could not only protect consumers from …

Purpose–Extant methods of product weakness detection usually depend on time-consuming
questionnaire with high artificial involvement, so the efficiency and accuracy are not …

Recently, social media data have been leveraged for product defect discovery. But the
considerable number of defects reflected via social media inhibits manufacturers from …

The recent surge in the usage of social media has created an enormous amount of user‐
generated content (UGC). While there are streams of research that seek to mine UGC, these …

Online reviews provide important demand-side knowledge for product manufacturers to
improve product quality. However, discovering and quantifying potential products' defects …

Consumers rely on internet user reviews. Existing sentiment-based detection systems fail to
capture consumer feelings regarding numerous aspects of products or services which …

Customer satisfaction is considered as one the key performance indicators within
businesses. In the current competitive marketplace where businesses compete for …

Finding the weakness of the products from the customers' feedback can help manufacturers
improve their product quality and competitive strength. In recent years, more and more …

Purpose The purpose of this paper is to develop an effective approach to support and guide
production improvement processes utilising online product reviews. Design/methodology …

A pressing need of vehicle quality management professionals is decision support for the
vehicle defect discovery and classification process. In this paper, we employ text mining on a …