When ChatGPT gives incorrect answers: the impact of inaccurate information by generative AI on tourism decision-making
This study investigates how inaccurate information provided by ChatGPT impacts travelers'
acceptance of recommendations. Six experiments were conducted based on the …
acceptance of recommendations. Six experiments were conducted based on the …
Do you trust ChatGPTs? Effects of the ethical and quality issues of generative AI on travel decisions
This study investigated the impact of ChatGPT's recommendation quality and ethical
concerns on travelers' acceptance, satisfaction, and perceived trustworthiness. Results …
concerns on travelers' acceptance, satisfaction, and perceived trustworthiness. Results …
Understanding the role and impact of Generative Artificial Intelligence (AI) hallucination within consumers' tourism decision-making processes
ChatGPT, which launched only a year ago, is the fastest-growing website in the world today.
When generative AI software such as ChatGPT generates ideas for people, they often …
When generative AI software such as ChatGPT generates ideas for people, they often …
Antecedents and consequences of travelers' trust towards personalized travel recommendations offered by ChatGPT
This study examines the influence of relevance, credibility, usefulness, and intelligence of
the personalized travel recommendation offered by ChatGPT on travelers' trust and …
the personalized travel recommendation offered by ChatGPT on travelers' trust and …
“Do we believe in TripAdvisor?” Examining credibility perceptions and online travelers' attitude toward using user-generated content
Recent press reports and complaints by hoteliers have called into question the credibility of
travel-related user-generated content (UGC). Yet our understanding of the role of credibility …
travel-related user-generated content (UGC). Yet our understanding of the role of credibility …
The influence of consumer anthropomorphism on attitudes towards artificial intelligence trip advisors
BAS Martin, HS Jin, D Wang, H Nguyen, K Zhan… - Journal of Hospitality …, 2020 - Elsevier
This research note investigates how consumers' individual differences are associated with
their attitude towards trip advice that has been curated by artificial intelligence (AI) …
their attitude towards trip advice that has been curated by artificial intelligence (AI) …
Antecedents of trust and adoption intention toward artificially intelligent recommendation systems in travel planning: a heuristic–systematic model
Drawing on the dual process theory, this study investigates the impacts of systematic and
heuristic cues on travelers' cognitive trust, emotional trust, and adoption intention toward …
heuristic cues on travelers' cognitive trust, emotional trust, and adoption intention toward …
Age and gender differences in online travel reviews and user-generated-content (UGC) adoption: extending the technology acceptance model (TAM) with credibility …
G Assaker - Journal of Hospitality Marketing & Management, 2020 - Taylor & Francis
This study examines the effects of trustworthiness, expertize, perceived usefulness (PU), and
perceived ease of use (PEOU) on usage intention toward user-generated content (UGC) …
perceived ease of use (PEOU) on usage intention toward user-generated content (UGC) …
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers' continuance intention
Purpose Recent figures show that users are discontinuing their usage of TripAdvisor, the
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
Understanding the sources of online travel information
Given that online travel media enable multilateral communication patterns in destination
marketing, this study investigates technical attributes presenting the number and type of …
marketing, this study investigates technical attributes presenting the number and type of …