The purpose of the current study is to explore whether emotional experiences prompted due
to human-social robot interaction in retail environments significantly influence consumers' …

This study explores the influence of consumer emotions, specifically pleasure and arousal,
on the intention to use retail service robots. Through a survey of 323 people using an online …

Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …

The interaction with social robots is supposed to be a unique and emotionally charged
activity. Based on the diffusion of innovations literature, subjective feelings represent a driver …

Astoundingly, recent technological advancements have enabled robots to display emotions.
Yet, while emotional expression is valued in the field of service, understanding emotions in …

Despite the growing attention of the humanoid retail service robot, consumers still seem
uncomfortable interacting with robots in a shopping environment. Based on social cognition …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

Recent technological developments have enabled social robots' engagement in hotel
services. Customer emotions in social robots use in hotels play important roles in …

Despite the pervasiveness of service robots in hospitality industry, it is unclear how highly
human-like service robots elicit aversive effect on consumers' use intention in addition to …

The outbreak of COVID-19 has brought significant changes to today's life. Human contact is
regarded as a source of risk. Thus, the low-contact services provided by service robots have …