This study aims to explore the relationship between online travel agency (OTA) information
and hotel room sales in the pandemic context (eg COVID-19), thereby promoting the …

The infectious pneumonia caused by the 2019 novel coronavirus (COVID-19) has spread
rapidly worldwide, crippling the global tourism industry's development and operations. In …

Purpose The purpose of this study is to provide better service to hotel customers during the
COVID-19 era. Specifically, this study focuses on understanding the changes in hotel …

It has been known that the COVID-19 pandemic severely damaged the hotel industry.
However, it is not clear whether hotels with different characteristics are affected equally …

The COVID-19 pandemic has had substantial negative impacts on the global economy.
While all sectors of the economy are expected to be adversely affected, the economic …

Abstract The coronavirus disease (COVID-19) has impacted the hotel industry in all aspects.
However, the changes in hotel customer satisfaction deserve additional attention. Using …

This paper compares the determinants of guest experience at luxury hotels in Mainland
China before and during the pandemic—COVID-19. In particular, 740 Chinese reviews …

Abstract Coronavirus disease 2019 (COVID-19) is a challenging global problem. COVID-19
has caused shocks to various urban systems, and the tourism industry is no exception. We …

Abstract The coronavirus disease 2019 (COVID-19) has become a huge threat to global
public health and affected 188 countries and territories. As of May 24, 2020, it has caused a …

This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …