Albeit e-government has seen a steady growth, it can still benefit from a better user
engagement, and usability and credibility are believed to be among the factors that influence …

This paper determines a set of usability factors for evaluating e-government websites and
describes causal effects, which determine the extent to which e-government website …

In the Information and Communications Technology era, eGovernment projects present a
great opportunity for governments to offer better and quicker services to their users from the …

E-government holds enormous potential for improving the administrative efficiency of public
institutions, encouraging democratic governance, and building trust between citizens/private …

Abstract e‑Government has the potential to improve public administration efficiency by
increasing convenience, performance and accessibility of government information and …

E-government provides a platform to deliver government services to stakeholders, and many
countries have adopted e-government websites for good governance. Successful e …

By using eGovernment websites, both citizen and government can receive benefits. Citizens
can receive better and more convenient service whereas governments can reduce operation …

Citizens' satisfaction is acknowledged as one of the most significant influences for e-
government adoption and diffusion. This study examines the impact of information quality …

Purpose–In this paper, the aim is to develop a framework for evaluating the web sites of
public authorities. The proposed framework consists of four axes: two for assessing the …

This study uses e-government and corporate usability benchmarks to compare municipal
government websites in Alabama and examine correlations between usability scores and …