Purpose The purpose of this paper is to understand the meaning and operationalisation of
quality in the context of higher education institutions (HEIs). Design/methodology/approach …

The aim of the study is to develop and validate the construct HiEduQual (Higher Education
Service Quality) to measure the level of service quality in higher education (HE) institutions …

The aim of this paper is to provide a synthesis of the literature on defining quality in the
context of higher education. During a search for relevant literature, the authors intentionally …

Purpose The purpose of this study is to determine the state of research in quality
management in higher education institutions based on a review of the academic literature …

Quality has become a key term in higher education since the 1980s. There are a lot of
debates on the meaning of quality and its evaluation methods, but quality remains an …

Purpose–This paper aims to critically review and discuss different definitions of the concepts
of quality, quality assurance (QA) and quality enhancement (QE) in higher education (HE) …

Purpose The purpose of this paper is to present various quality constructs, their application,
success and shortcomings, in higher education (HE) services. Design/methodology …

Purpose This study aims to propose a comprehensive model for assessing the quality of
academic programs in higher education institutions (HEIs) by adopting the TQM philosophy …

Quality in Higher Education was established in the early years of the quality revolution and
has published 529 articles in the 21 annual volumes up to and including 2015. The journal …

Purpose–This paper aims to develop and empirically test a hierarchical model for measuring
service quality in higher education. Design/methodology/approach–The first phase of the …