In Spain, various plans to develop the use of ICT have been implemented in order to
facilitate procedures related to public services, to promote economic transparency and to …

eGovernment policies are considered as tools for creating added value to public products
and services, thus increasing the administration's efficacy, efficiency, transparency and …

Several studies on e-government have found that from different stakeholders' standpoints,
the nature of efficiency is complex and multidimensional. This study explores the multiple …

Purpose–This paper has as its aim to analyse the evolution and current status of e‐
government, trying to deduce a series of basic principles for its success …

Interest in the use of new technologies as an instrument for the modernisation of public
management is something common in public administrations. Local governments have …

This chapter analyzes the demand side of electronic government (e-government) in Spain.
This chapter profiles the features of the users of e-government in Spain and the variables …

This paper aims to empirically explore whether changes in technological infrastructures and
working processes have been perceived by local public employees, and if training programs …

This paper analyzes the factors underlying the development of e-government, as an overall
process, as well as of each of the three stages identified in the prior literature (e-government …

Abstract e-Government is now a worldwide and complex phenomenon. A dominant view of
how it should be evaluated focuses on assessing both e-Government evolution and use …

The continuing rapid convergence of government and e-technologies presents new
opportunities for research to investigate the ways citizens interact with e-government. The …