In Bangladesh, the usage and application of internet or online banking is booming in
banking sector since the last decade. Still, several banking customers, who are still reluctant …

Internet banking is considered as one of the major services introduced by the banking sector
recently to improve the satisfaction level of the customers providing more efficient and …

Competition and the constant changes in technology and lifestyles have changed the face of
banking in India. From a technological and cost-driven standpoint it may seem quite logical …

Purpose: To add to the existing knowledge in the electronic banking field of study. To help
the banks and policy makers have a better understanding of the internet banking …

Purpose–This study aims to determine the effects of service quality dimensions on customer
satisfaction in Pakistan by using the SERVQUAL model. Design/methodology/approach–A …

This paper empirically examines Customer Satisfaction (CS) with internet banking service
quality (IBSQ) in the Ghanaian banking industry. The study was a cross-sectional survey that …

The present study aimed at investigating the impact of internet banking on the customer
satisfaction level in banking sector of Nigeria. A structured questionnaire was used to collect …

The purpose of this study was to find the internet banking service dimensions that will have
the impact on customer satisfaction among top three banks in the Bangkok area: Bangkok …

Banks are the back bone of the every country. Development of an economy depends on the
efficient networking of banking system. This study argues on service quality impact in the …

This is an exploratory research paper which discussed the impact of various Internet
banking (IB) services on the overall satisfaction levels of the banking customers. With the …