Consumer decision-making across modern and traditional channels: E-commerce, m-commerce, in-store

M Maity, M Dass - Decision Support Systems, 2014 - Elsevier
This study investigates the effect of media richness on consumer decision-making and
channel choice, and grounds the investigation in media richness theory, task-media fit …

The impact of media richness on consumer information search and choice

M Maity, M Dass, P Kumar - Journal of Business Research, 2018 - Elsevier
Consumers' make decisions based on information gathered from sources that vary in the
richness of the medium. Some media are rich, and include video and audio components …

Consumer search in high technology markets: Exploring the use of traditional information channels

J Strebel, T Erdem, J Swait - Journal of consumer psychology, 2004 - Elsevier
Understanding the use of information channels during the purchase process for high
technology durable goods is vital if marketing managers want to efficiently allocate their …

The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail

M El-Shinnawy, ML Markus - International journal of human-computer …, 1997 - Elsevier
How and why people choose which communication medium to use is an important issue for
both behavioral researchers and software product developers. Little is yet known about how …

Contextual constraints in media choice: Beyond information richness

P Palvia, P Pinjani, S Cannoy, T Jacks - Decision Support Systems, 2011 - Elsevier
In today's dynamic environment, managers and organizations are faced with varied choices
in communicating information for enhanced decision making. In business, the selection of …

Channels for search and purchase: Does mobile Internet matter?

S Singh, J Swait - Journal of Retailing and Consumer Services, 2017 - Elsevier
Recent industry reports indicate that consumers own four digital devices on an average, and
switching devices during shopping is the “new normal.” The addition of mobile Internet as a …

The effect of information overload on consumer choice quality in an on‐line environment

BK Lee, WN Lee - Psychology & Marketing, 2004 - Wiley Online Library
As more and more consumers become part of the net population, retailers and
manufacturers as well as dot‐com storefronts are touting consumers by providing an ever …

The efficiency of mobile media richness across different stages of online consumer behavior

CH Tseng, LF Wei - International Journal of Information Management, 2020 - Elsevier
The popularity of mobile devices has ushered in the prosperity of mobile commerce, yet
research on mobile advertising and mobile marketing remains scant. Marketing ads …

Evaluating the potential of interactive media through a new lens: Search versus experience goods

LR Klein - Journal of business research, 1998 - Elsevier
The burgeoning growth of interactive media, and more specifically the Internet, as
communication vehicles has inspired a flurry of market research that attempts to measure …

Introducing media richness into an integrated model of consumers' intentions to use online stores in their purchase process

E Brunelle - Journal of Internet Commerce, 2009 - Taylor & Francis
The objective of this study was to develop and empirically test a conceptual framework
designed to explain consumers' intentions to use online stores in their purchase process …