The purpose of this study is to select and rank the indicators affecting service quality and
minimise the service quality gap. In this regards, two famous methods of meta-heuristic …

This study aims to propose a new approach for service quality improvement through
simultaneous measurement of all data and indicators affecting service quality and related to …

In the existing literature, the practical application of evaluation the QoS is most often
reflected independently of each other, which significantly limits a comprehensive …

With the continuous changes in the economic environment, the development of the service
industry in Taiwan has been rapid and has become increasingly important. According to the …

In the nowadays modern, competitive, always changing world, scientists believe that
analyzing the quality of services help in the process of accelerating the process of …

The present study investigates the'road map'of service quality in the tourism industry in Iran.
The priority dimensions and indicators of SERVQUAL for allocating limited resources such …

One of the most effective solutions to sustain an organization in competitive environments is
the strategy of continuous improvement. Consequently, the proposed strategy needs a …

Abstract Service quality acts as an antecedent to customer satisfaction (CS). Evaluation of
service quality in an enterprise is vital to improve productivity and increase CS. Usually, it is …

In this study, a service quality evaluation model is proposed based on the service quality
measurement (SERVQUAL) scale and machine learning algorithm. Primarily, items that …

Abstract Service quality has been revealed as a key factor in search for sustainable
competitive advantage, differentiation and excellence in the service sector. Customers' …