Despite the exponential growth of social media in emergency services design and delivery,
academic research and managerial practice have paid little attention to how to adopt and …

The use of social media and Web 2.0 platforms is proliferating and affecting different formal
and highly structured organisations including public safety agencies. Much of the research …

Over the past five years, social media have impacted emergency management and disaster
response in numerous ways. The emergency management professional must begin to …

People are increasingly using social media during emergency events, such as bushfires,
storms and floods (Bird, Ling & Hayes 2012, Cheong & Cheong 2011, CSIRO 2014 …

Several emergency management researchers and practitioners have suggested that the use
of social media can help build community disaster resilience. This article develops a …

Finding a way to ensure an effective use of social media has become increasingly important
to emergency services over the past decade. Despite all efforts to determine the utility of …

This study investigates how emergency response organizations use social media during
emergency preparedness and response. Using qualitative (interviews and documents) and …

Abstract Social Media, particularly Microblogging services, are now being adopted as an
additional tool for emergency service agencies to be able to interact with the community at …

Social media is increasingly becoming a formal tool of communication across the world. For
example, state emergency organisations maintain social media channels to share …

Various studies show that social media is used in emergencies–and that in spite of possible
challenges for emergency services, beneficial use cases can be identified. However …