Новое, дополненное и переработанное издание посвящено вопросам практической эксплуатации Call Center. Как рассчитать численность персонала на этапе внедрения …
Call center is the common term for a telephone-based human-service operation. A call center provides tele-services, namely services in which the customers and the service …
Organized society depends on communication of all kinds, including the ability to communicate at a distance, instantaneously. With the development of solid state electronics …