An online reviews-driven large-scale group decision making approach for evaluating user satisfaction of sharing accommodation
To promote the development of the peer-to-peer (P2P) accommodation in sharing economy,
it is important to understand and ensure the determinants of high-level user satisfaction …
it is important to understand and ensure the determinants of high-level user satisfaction …
[HTML][HTML] Exploring sources of satisfaction and dissatisfaction in Airbnb accommodation using unsupervised and supervised topic modeling
This study aims to examine key attributes affecting Airbnb users' satisfaction and
dissatisfaction through the analysis of online reviews. A corpus that comprises 59,766 …
dissatisfaction through the analysis of online reviews. A corpus that comprises 59,766 …
Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors
R Li, YQ Li, WQ Ruan, SN Zhang, MY Wang - Tourism Management, 2023 - Elsevier
The polarized problem of customers' emotional experiences in peer-to-peer
accommodations has been exposed and needs urgent solution. However, a research gap …
accommodations has been exposed and needs urgent solution. However, a research gap …
Comparing guests' key attributes of peer-to-peer accommodations and hotels: mixed-methods approach
As peer-to-peer (P2P) accommodations have grown exponentially, it is critical to understand
motivations for guests to choose a P2P accommodation instead of a hotel. The current study …
motivations for guests to choose a P2P accommodation instead of a hotel. The current study …
Examining the determinants of the count of customer reviews in peer-to-peer home-sharing platforms using clustering and count regression techniques
B Biswas, P Sengupta, D Chatterjee - Decision Support Systems, 2020 - Elsevier
The sharing economy has experienced massive growth in the short-term shared-home
rental industry. However, few studies have investigated the determinants of the number of …
rental industry. However, few studies have investigated the determinants of the number of …
[HTML][HTML] A group consensus-based travel destination evaluation method with online reviews
With the help of the massive online information, non-expert decision-making problems (such
as travel destination selection) can be solved. Online reviews provide decision-making …
as travel destination selection) can be solved. Online reviews provide decision-making …
[HTML][HTML] The impact of consumer perceived value on repeat purchase intention based on online reviews: by the method of text mining
N Zhang, R Liu, XY Zhang, ZL Pang - Data Science and Management, 2021 - Elsevier
The progress of IT technology such as social network and mobile payment and the change
of social economic environment promote the emergence of sharing economy. As a …
of social economic environment promote the emergence of sharing economy. As a …
[HTML][HTML] The recommendation method for hotel selection under traveller preference characteristics: A cloud-based multi-criteria group decision support model
X Wang, S Wang, H Zhang, J Wang, L Li - Group Decision and Negotiation, 2021 - Springer
The research provides a multi-criteria group decision support model for hotel selection
according to traveller preference characteristics. Specifically, the study attempts to identify …
according to traveller preference characteristics. Specifically, the study attempts to identify …
[HTML][HTML] Tit for tat: understanding the responding behavior of property hosts on peer-to-peer rental platforms
Purpose Due to their very different contexts, the responses made by property hosts to online
reviews can differ from those posted by hotel managers. Thus, the purpose of this study is to …
reviews can differ from those posted by hotel managers. Thus, the purpose of this study is to …
[HTML][HTML] Effects of reputation on guest satisfaction: from the perspective of two-sided reviews on Airbnb
Purpose From the perspective of two-sided review systems, this study aims to investigate
how guests' prior reputation influences their subsequent satisfaction on Airbnb …
how guests' prior reputation influences their subsequent satisfaction on Airbnb …