Antecedents of consumer loyalty in ride-hailing

CKH Lee, AOM Wong - Transportation Research Part F: Traffic Psychology …, 2021 - Elsevier
The rise of the sharing economy has remarkedly shifted consumers' traffic behaviour, which
gave rise to successful start-up businesses, such as Uber and Grab, that offer innovative …

Factors influencing customer's loyalty towards ride-hailing taxi services–A case study of Vietnam

DQ Nguyen-Phuoc, DN Su, PTK Tran, DTT Le… - … Research Part A: Policy …, 2020 - Elsevier
With the emergence of new transport technologies, ride-hailing services have become
increasingly popular around the world in recent years. Particularly in developing countries …

Examining the influence of attitudinal factors on the use of ride-hailing services in Toronto

P Loa, KN Habib - Transportation research part a: policy and practice, 2021 - Elsevier
The continued growth of ride-hailing usage creates the need for policymakers to understand
the factors that affect the adoption and utilization of ride-hailing services. Attitudinal and …

Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers

DN Su, DQ Nguyen-Phuoc, LW Johnson - Transportation, 2021 - Springer
Ride-sourcing services are increasingly popular since they were first introduced in the last
decade. Particularly in developing countries where public transport systems have received …

Analysis of Perceived Value and Travelers' Behavioral Intention to Adopt Ride‐Hailing Services: Case of Nanjing, China

K Lu, X Wang - Journal of Advanced Transportation, 2020 - Wiley Online Library
This study explored travelers' behavioral intention to adopt ride‐hailing services. With regard
to perceived value, several factors related to perceived benefit and perceived sacrifice were …

The influence of ride-hailing on travel frequency and mode choice

K Shi, R Shao, J De Vos, L Cheng, F Witlox - Transportation Research Part …, 2021 - Elsevier
Using data derived from 597 face-to-face interviews with ride-hailing users in Chengdu
(China), we examined the influence of ride-hailing on travel frequency and mode choice and …

The formation of passenger loyalty: Differences between ride-hailing and traditional taxi services

DQ Nguyen-Phuoc, PTK Tran, DN Su… - Travel Behaviour and …, 2021 - Elsevier
Background Taxi services have played an essential role in the transport system as they
contribute to urban mobility. With the rapid development of information and communication …

Investigating objective and subjective factors influencing the adoption, frequency, and characteristics of ride-hailing trips

PS Lavieri, CR Bhat - Transportation Research Part C: Emerging …, 2019 - Elsevier
Even as ride-hailing has become ubiquitous in most urban areas, its impacts on individual
travel are still unclear. This includes limited knowledge of demand characteristics (especially …

How app-based ride-hailing services influence travel behavior: An empirical study from China

BJ Tang, XY Li, B Yu, YM Wei - International Journal of Sustainable …, 2020 - Taylor & Francis
App-based ride-hailing is a newly emergent mode of travel that is expected to influence
passengers' travel behavior significantly. In this study, we define app-based ride-hailing …

Risk perception and intention to discontinue use of ride-hailing services in China: Taking the example of DiDi Chuxing

L Ma, X Zhang, X Ding, G Wang - … research part F: traffic psychology and …, 2019 - Elsevier
The rise of ride-hailing services has been phenomenal in China. However, few studies have
explored the links between users' perceptions of risk and their intention to discontinue using …