Abstract Generative Artificial Intelligence (GAI) is witnessing a lot of adoption across
industries, but literature is yet to fully document the nuances of these applications. We …

This paper provides a systematic literature review of current studies between January 2015
and January 2022 on user trust in artificial intelligence (AI) that has been conducted from …

This paper summarized the factors that influence consumers' trust in AI chatbots and divided
it into chatbot-related factors (expertise, anthropomorphism, responsiveness, and ease of …

Retailers use artificial intelligence (AI) to serve customers better. This study examines the
role of chatbots in shaping attitudes of customers relating to usefulness, usability, and trust …

AI chatbots have been widely used in e-commerce, which can improve service efficiency
and reduce labor cost markedly. However, consumers' evaluation of intelligent customer …

Despite their importance for online shopping, little is known about what motivates customers
to trust and use chatbots. This study fills this gap by investigating factors leading customers …

An awareness about the antecedents and behavioural outcomes of trust in chatbots can
enable service providers to design suitable marketing strategies. An online questionnaire …

Based on recent advances in Artificial Intelligence (AI), chatbots are now increasingly
offered as an alternative source of customer service. For their uptake user trust in critical …

Artificial Intelligence (AI)-based automated chatbots are seen as an interactive and scalable
way to personalize healthcare-related communication with the information seekers. These …

Nowadays, chatbots is one of the fast rising artificial intelligence (AI) trend relates to the
utilisation of applications that interact with users in a conversational format and mimic …